Tree Care Account Manager

Job Summary

Job Purpose:
The Tree Care Account Manager is responsible for all aspects of tree sales and operations. Manages accounts
through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit
margins and optimal customer satisfaction. Establishes scope of work, estimates, proposals and scheduling of
multiple tree care jobs. Establishes and maintains good working relationships with clients. Follows all Company
policies, procedures and safety guidelines. Performs related work as required.

Key Responsibilities:
Ensures all safety procedures are always implemented
Ensures the number one priority of all crews and personnel is safety first
Assumes full responsibility for multiple tree care accounts
Manages customer expectations efficiently
Proposes tree care pruning, removals and plant health care recommendations and can implement with crews
Understands different pruning techniques and can implement with crews
Understands principles of tree removals, including rigging techniques and can implement with crews
Implementation of work zones during tree care operation, so that the crewmembers and public are kept safe
General understanding and implementation of traffic control, when necessary
Manages all tree care tools and equipment, so that unsafe and malfunctioning items are removed from service
immediately, until repaired or replaced
Manages regular service schedule for trucks and equipment
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements etc.)
Develops and creates full tree care plans that include GPS mapping of trees along with recommendations
Utilizes company software correctly to schedule and manage accounts
Completes paperwork and customer requests accurately and on time
Creates effective reports and presentations using company templates
Attends client board meetings, conducts landscape walks with clients and independently
Makes responsible recommendations to clients
Tags removals ahead of time and works to direct crews on scope of work performed
Completes business processes in a timely and accurate fashion
Complies with and acts as role model for all organizational policies and procedures
Is available for “on call” emergencies
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other staff
Follows up on outstanding proposals with clients
Sends tree care schedule to maintenance division and managers ahead of time
Post tree trimming notices when necessary

Job Requirements

Key Performance Indicators:
Manages all tree care accounts to achieve overall profitability to company standard
Retains client accounts through client relationships and quality performance
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries

Produces high quality work that is on time
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress
Manages tree task log to ensure requests are completed on time
Schedules, tracks and completes work tickets

Primary Skills and Education Required:
Positive attitude: ability to follow rules and instructions, work safely, and work well with others
Communicate effectively in written and spoken English
Possesses a valid Driver's License with acceptable driving record
2 years of professional tree care experience
A 2- or 4-year degree in Horticulture, Plant Science or other related field is beneficial
A combination of experience and education as outlined above is ideal
Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification,
plant health care recommendations, pruning types, tree risk assessments, recommended removals etc.)
Competence in math and technology
Good time management and organization
Ability to solve problems in a positive and practical manner
Applies principles of supervision and team building
Ability to lead and manage a team
Ability to multi-task and handle a fast-paced work environment
Ability to work well under stress
Focuses on exceeding the expectations of customers
Applies principles of supervision and team building
Obtain ISA Certified Arborist certification within the first 12 months on the job
Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job
Obtain TCIA Certified Treecare Safety Professional (CTSP) is encouraged
Obtain Green Industry Best Management Practices is encouraged
Obtain Florida Certified Horticultural Professional is encouraged
Work Environment:
Work is predominantly outdoors, exposed to varying temperatures, weather conditions, and noise levels. Exposure to
dust, pesticides, fertilizers, grease, oils, dust, fumes and electrical currents will occur. Standing for long periods,
walking for long distances, or crouching, is commonplace, including on narrow, uneven and/or slippery surfaces. The
job requires stooping, lifting, carrying or otherwise transporting up to 50 pounds. Driving to and from worksites may
be required. Frequent and repetitive use of hand and powered tools is required. Use of computers, phones and
other technologies will be necessary.

General

Compensation

Requirements