Account Manager

Job Summary

You will be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales! You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

You’d be responsible for:

 Client Satisfaction:

• Developing and maintaining long-term relationships with clients
• Performing site walkthroughs with clients to ensure quality and service
  expectations are met
• Facilitating the resolution of client concerns to ensure renewal

 Sales:

• Proactively presenting site enhancement ideas to your clients
• Generating referrals from existing clients and passing them to the Business
  Developer
• Developing accurate estimates for new and existing clients, maintaining
  acceptable gross margins that support the branch’s financial goals

Operations:

• Assisting in overall leadership of the branch
• Maintaining satisfactory accounts receivable levels
• Coordinating with the Branch Administrator to ensure branch databases contain
  up-to-date client information

Job Requirements

2 year minimum of supervisory experience in the landscape or service industry

An associate’s degree in a business-related field or equivalent experience

While not mandatory, it would be great if you also have:

• The ability to coach and develop teams
• Good time management skills
• Experience with island life and culture

General

Compensation

Requirements