Arbor Account Manager

Job Summary

The Tree Care Account Manager is responsible for all aspects of tree sales and operations. Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction. Establishes scope of work, estimates, proposals and scheduling of multiple tree care jobs. Establishes and maintains good working relationships with clients. Follows all Company policies, procedures and safety guidelines. Performs related work as required.

Work Environment: 
Work is predominantly outdoors, exposed to varying temperatures, weather conditions, and noise levels.  Exposure to dust, pesticides, fertilizers, grease, oils, dust, fumes and electrical currents will occur.  Standing for long periods, walking for long distances, or crouching, is commonplace, including on narrow, uneven and/or slippery surfaces.  The job requires stooping, lifting, carrying or otherwise transporting up to 50 pounds.  Driving to and from worksites may be required.  Frequent and repetitive use of hand and powered tools is required.  Use of computers, phones and other technologies will be necessary. 

Disclaimer: 
The job description is not exhaustive and is not intended to cover every aspect of the position.  The job description can change at any time, and because our work occurs in a fast paced and ever changing environment you should anticipate that it will change from time to time.  Not all changes will be communicated in writing, and acceptance of the position signifies your acknowledgement and acceptance of this. 

Job Requirements

Key Responsibilities: 
Ensures all safety procedures are always implemented 
Ensures the number one priority of all crews and personnel is safety first 
Assumes full responsibility for multiple tree care accounts 
Manages customer expectations efficiently  
Proposes tree care pruning, removals and plant health care recommendations and can implement with crews Understands different pruning techniques and can implement with crews 
Understands principles of tree removals, including rigging techniques and can implement with crews Implementation of work zones during tree care operation, so that the crewmembers and public are kept safe General understanding and implementation of traffic control, when necessary 
Manages all tree care tools and equipment, so that unsafe and malfunctioning items are removed from service immediately, until repaired or replaced 
Manages regular service schedule for trucks and equipment 
Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements etc.) Develops and creates full tree care plans that include GPS mapping of trees along with recommendations Utilizes company software correctly to schedule and manage accounts 
Completes paperwork and customer requests accurately and on time 
Creates effective reports and presentations using company templates 
Attends client board meetings, conducts landscape walks with clients and independently 
Makes responsible recommendations to clients 
Tags removals ahead of time and works to direct crews on scope of work performed 
Completes business processes in a timely and accurate fashion 
Complies with and acts as role model for all organizational policies and procedures 
Is available for “on call” emergencies 
Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other staff 
Follows up on outstanding proposals with clients 
Sends tree care schedule to maintenance division and managers ahead of time 
Post tree trimming notices when necessary 
Key Performance Indicators: 
Manages all tree care accounts to achieve overall profitability to company standard 
Retains client accounts through client relationships and quality performance  
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries 

Produces high quality work that is on time 
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress Manages tree task log to ensure requests are completed on time 
Schedules, tracks and completes work tickets 

Positive attitude: ability to follow rules and instructions, work safely, and work well with others Communicate effectively in written and spoken English 
Possesses a valid Driver's License with acceptable driving record 
2 years of professional tree care experience  
A 2- or 4-year degree in Horticulture, Plant Science or other related field is beneficial   
A combination of experience and education as outlined above is ideal 
Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, plant health care recommendations, pruning types, tree risk assessments, recommended removals etc.) 
Competence in math and technology 
Good time management and organization 
Ability to solve problems in a positive and practical manner 
Applies principles of supervision and team building 
Ability to lead and manage a team 
Ability to multi-task and handle a fast-paced work environment 
Ability to work well under stress 
Focuses on exceeding the expectations of customers 
Applies principles of supervision and team building 
Obtain ISA Certified Arborist certification within the first 12 months on the job Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job Obtain TCIA Certified Treecare Safety Professional (CTSP) is encouraged 
Obtain Green Industry Best Management Practices is encouraged 
Obtain Florida Certified Horticultural Professional is encouraged 

General

Compensation

Requirements